Frequently Asked Questions
Below you will find some of the frequently asked questions we get. If you do not see your answer below please visit the 'Contact' Page on this website and we will get back to you in a timely manner.
What is the return policy?
All sales are final and are not eligible for refund.
What do I do if I never receive my order?
After the package has left for delivery, Luna's Visions is no longer responsible for the package. If you never receive your order, you package may be lost. In this case, please use the 'Contact' page, supply your order number, and we will work closely with our mail services to find the package if we can.
When will I recieve my order?
All orders are shipped out the week they are placed. You should receive your order in a maximum of 14 days. Keep in mind that there are delays based off weather or natural disasters, if this is the case we will keep you updated.
Who designed your logo?
Our logo was designed by Dyani (she/they). Their username is jel.p3n on Instagram.